Thank you for shopping with Pixel Fortress Home. This Shipping Policy explains how we process and deliver orders placed through our website. By placing an order, you agree to the terms outlined below.
Order Processing
All orders are reviewed and confirmed after they are placed. Our team carefully verifies order details before preparing items for shipment. Orders are processed on business days only, excluding weekends and public holidays.
Cash on Delivery
Pixel Fortress Home offers Cash on Delivery (COD) as the only payment method. Payment is collected at the time your order is delivered to the provided shipping address.
Order Confirmation
Once your order has been successfully placed, you will receive an order confirmation through the contact information you provided. If additional information is required to process your order, our customer support team may contact you.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during the checkout process before you confirm your order. Any promotional shipping offers will be applied according to their stated terms.
Delivery Partners
We work with reliable shipping and courier partners to ensure your order is delivered safely and securely. Delivery services may vary depending on your location.
Order Tracking
When tracking information is available, it will be shared with you after your order has been dispatched. This allows you to monitor the progress of your shipment until delivery.
Failed Delivery Attempts
If delivery cannot be completed due to an incorrect address, unavailable recipient, or other delivery-related issues, our delivery partner may attempt to contact you. Additional delivery attempts or alternative arrangements may be made where possible.
Damaged or Missing Items
If your package arrives damaged or if any items are missing, please notify us within 48 hours of receiving your order by emailing [email protected]. Include your order number and clear photos of the package and products so we can investigate and resolve the issue promptly.
International Shipping
Pixel Fortress Home serves customers worldwide. International orders may be subject to local customs procedures, import duties, taxes, or other fees imposed by the destination country. These charges, where applicable, are the responsibility of the customer.
Contact Us
If you have any questions about this Shipping Policy, please contact us:
Pixel Fortress Home
Email: [email protected]